Shipping Policy

Delivery time = Processing time + Shipping time

We work with a processing time of 1–3 business days (Monday to Friday). Orders placed before 5:00 pm (Australian Eastern Standard Time (AEST)(UTC+10)) are processed the same day. All products always go through a short processing procedure first before they are shipped.

After processing, shipping takes 4–7 business days on average. In total, you can therefore expect a delivery time of approximately 5–10 business days from the moment your order is placed.

Delays

During periods of unexpected demand, delivery may occasionally take a little longer than usual. We do everything we can to process orders as quickly as possible and ask for your understanding should a delay nevertheless occur. Of course, we will keep you informed and always aim to keep delays to a minimum.

Shipping service

For the delivery of our orders, we work with reliable partners such as Australia Post, Toll Group, DHL Express Australia and FedEx. Thanks to this partnership, you benefit from safe delivery and always have access to real-time tracking information so you can easily follow your parcel.

Extras

To make your shopping experience as pleasant as possible, we offer a range of benefits. On orders above a certain amount, you benefit from free shipping. In addition, you can choose insured shipping, including priority handling, for a small surcharge. This way, you can be sure your order is handled with the greatest possible care.

Tracking

Every order comes with tracking, so you can closely follow the progress of your parcel from the moment it is shipped until it is delivered to you.

Customer service

Our customer service team is always ready to answer your questions or help you further with any concerns. We aim to offer you the best possible service and do our utmost to make your experience as smooth as possible.