When you order something from Soleen&Co, the delivery time is a little different from what you may be used to. Because our products are shipped directly from our suppliers, we can save enormously on storage and transport costs. This allows us to price our products so competitively.

The average delivery time is 6 to 12 business days (Mon–Fri, excluding public holidays).

Due to the enormous interest in our products, your product may arrive a little later than expected. We appreciate your understanding. If this period has passed and you still haven't received anything, just send an email to soleenaustralia@gmail.com. We'll then find out for you what's going on with your parcel.

To send a return, simply contact our customer service at soleenaustralia@gmail.com. Include your name, order number (e.g. #0000) that you received in the confirmation email, and the reason for the return. We will then provide you with the return address and confirm the return. Once that's done, you can send the product to us via a courier of your choice.

Unfortunately, returns are at your own expense. The costs will therefore depend on the courier. Consult the website of the relevant courier you wish to ship with for more information on prices.

There is always a 30-day return period. The return period starts on the day you received the item. However, there are conditions attached to returns.

You can only return the item if:
● The return period has not yet expired;
● The product is in its original packaging and all labels are still attached;
● The product has not been used.

We accept payments via Visa & Mastercard. If you're not sure whether your payment method is accepted, follow the steps on the payment page to view all available options.

All transactions go through secure and reliable payment systems and are therefore 100% safe.

That shouldn't happen — send an email with your full name and email address to soleenaustralia@gmail.com. We'll help you out quickly.

Would you like to cancel your order for any reason? Send an email to soleenaustralia@gmail.com as soon as possible. Include your name, order number (e.g. #0000) that you received in the confirmation email, and please also the reason why you'd like to cancel the order.